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Visa Translators · Privacy Policy
Your information. A clearer understanding.
Learn what information Visa Translators collects, how it supports our services, and how to contact us about your privacy choices.
What you share
Contact details, project information, and documents submitted for our services.
How it is used
Information that helps us respond, deliver work, and administer your order.
Your privacy choices
Understand available rights and how to raise a request with our team.
About this policy
Privacy across your experience.
This notice concerns Visa Translators LLC and personal information associated with our website, enquiries, translation projects, and related services. “We,” “our,” and “us” refer to Visa Translators.
Personal information can identify someone directly or indirectly. It may relate to the person placing an order or to other people mentioned in documents supplied for translation.
Submitting information about someone else? Make sure you are authorized to share it. Include the material needed for the service, and discuss unnecessary sensitive details with us before uploading.
Information collected
What information may be involved?
The information involved depends on how you contact us, the service requested, and the documents you provide.
Contact & business information
Names, email addresses, telephone numbers, company details,
billing information, and the information you include
when discussing a request.
Documents & project correspondence
Files uploaded for translation, instructions, reference
material, messages, and information needed to clarify
or revise the work. Documents may contain identity,
academic, financial, medical, or other personal details.
Order & payment information
Quotes, invoices, order details, and payment-related
records used to administer your transaction.
Payment providers may also collect information
through their own payment interfaces.
Website & technical information
Browser and device details, IP addresses, referral
information, and website activity may be collected
through the website and enabled technologies,
subject to applicable settings and consent requirements.
How information is used
Connected to the service you request.
We use information to answer enquiries, prepare quotations, complete translation work, manage billing, provide support, and maintain our website. Marketing messages are sent with your consent, as described in our existing policy.
Managing orders
Administering payments, invoices, delivery records, and related customer support.
Where data protection law requires a lawful basis, the relevant basis depends on the purpose: fulfilling a contract or responding to a pre-contract request, meeting legal obligations, consent, or legitimate interests such as service improvement and security, subject to applicable legal requirements.
Sensitive information may require an additional legal condition. Contact us before sending material that requires special handling or restrictions.
Sharing & providers
The people and services supporting your request.
Information may be shared with translators working under confidentiality arrangements, providers supporting hosting, payments or analytics, and authorities when disclosure is legally required.
External services may have their own privacy notices. Review these when following an external link or using a provider’s interface.
Questions about processing locations? Contact us for information about the providers, countries, and any applicable transfer arrangements relevant to your project before sharing documents subject to location restrictions.
Retention & security
Keeping information for a defined purpose.
Retention depends on service needs, legal recordkeeping, and dispute resolution. Different records may therefore have different retention periods. You can ask about retention or request deletion of your translation files.
A deletion request may be subject to legal obligations or other applicable exceptions. Contact us to discuss which information the request covers.
Our existing policy describes technical protections and restricted access for authorized personnel. No online system or method of transmission can provide an absolute security guarantee.
For sensitive or restricted documents: discuss confidentiality requirements and the appropriate submission method with our team before sending files.
Your rights & choices
Ask questions. Make a privacy request.
Depending on the law that applies and the circumstances, you may have rights to access, correct, delete, restrict, or receive a portable copy of your information. These rights are subject to applicable conditions and exceptions.
Access, correction & deletion
Explain the information you want to access or correct,
or the records you want considered for deletion.
Include a relevant order reference if available,
rather than resending sensitive documents unnecessarily.
Object to processing or restrict its use
Where applicable, you may object to certain processing,
including direct marketing, or ask for processing to
be restricted. Tell us which activity your request concerns.
Marketing choices & consent
Use the unsubscribe instructions in a marketing message
or contact us to change your preference. Where processing
relies on consent, you may withdraw it without affecting
the lawfulness of earlier processing. Order-related
communications are separate from marketing preferences.
Submitting a request or concern
Contact us using the link below and describe your request.
We may need proportionate information to verify your
identity or authority before disclosing or changing records.
You may also have a right to complain to the relevant
data protection authority.
Related information
A few more things to know.
Cookies & similar technologies
Read our
Cookies Policy
for information about cookie categories, browser controls,
and related technologies. This privacy page does not
itself change your cookie preferences.
Children’s information in documents
Our services are not directed to children under 16.
An adult’s translation request may nevertheless involve
a child’s records, such as a birth certificate or school
document. The person submitting those records should
have appropriate authority to do so.
Updates to this policy
This page may be revised when our services, practices,
or applicable requirements change. An update to this
notice does not itself record consent for a new
activity that requires your permission.
Your privacy questions. A clear place to start.
Contact Visa Translators with your question or request. Include an order reference where helpful, and avoid attaching sensitive identification unless it is requested.
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