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Visa Translators Terms & Privacy Policy

Welcome to Visa Translators. This Terms & Privacy Policy (“Policy”) governs your use of our website and the services we provide. It explains the rules for using our services as well as how we collect, use, and protect your personal information. By accessing or using our website and services, you agree to this Policy.

1. Definitions

“Company,” “we,” “our,” “us” refers to Visa Translators.
“User,” “you,” “your” refers to any person or entity using our website or services.
“Services” means translation, proofreading, localization, and related services.
“Content” means any documents, text, files, images, or materials submitted to us for translation.
“Personal Data” means any information that can identify you directly or indirectly (e.g., name, email, IP address).

2. Use of Services

You must be at least 18 years old to use our services.
You agree not to misuse our website or services for unlawful purposes.
You are responsible for the accuracy and legality of any documents submitted.
We reserve the right to refuse service if documents contain illegal, harmful, or offensive content.

3. Service Delivery

Delivery times depend on word count, language pair, and complexity.
We make every effort to meet deadlines, but delays may occur due to unforeseen circumstances.
Translations are delivered electronically unless otherwise agreed in writing.

4. Pricing & Payment

Fees are based on factors such as word count, language pair, urgency, and subject matter.
Payment is required in full before work begins, unless otherwise agreed.
Late or failed payments may result in suspension of services.

5. Refunds & Revisions

Full refunds are available only if cancellation occurs before translation begins.
Once work has started, refunds are subject to a cancellation fee.
If you are unsatisfied with a translation, you may request a revision within 3 business days of delivery.

6. Quality of Service

Our translations are performed by qualified linguists and may be proofread where applicable.
We aim for the highest professional quality but do not guarantee 100% error-free translations.
Certified translations are available upon request for official use.

7. Intellectual Property

You retain ownership of all source materials provided.
Upon full payment, all intellectual property rights to the translated material transfer to you.
We may store anonymized, non-confidential excerpts for internal quality control unless otherwise agreed.

8. Confidentiality

All documents and communications are treated as strictly confidential.
We will not disclose your materials to third parties except:
- Where required to deliver the service (e.g., translators under NDA).
- Where legally required by law or government authorities.

9. Privacy Policy – Data Collection & Use

a) Information We Collect

We may collect:

Personal information: name, email, phone number, billing details.
Business information: company name, VAT number (if applicable).
Technical information: IP address, browser type, device data.
Usage data: pages visited, time spent, referral sources.
Files/documents you upload for translation.

b) How We Use Your Information

We use your data to:

Provide translation and related services.
Process payments and send invoices.
Communicate with you about orders and support.
Improve our website and user experience.
Send marketing communications (only with your consent).

c) Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure website security and functionality.
Remember preferences (e.g., language settings).
Analyze traffic (e.g., Google Analytics).
Deliver relevant ads (e.g., Google Ads, Meta Pixel).

You can manage cookies via your browser or through our cookie consent banner.

d) Sharing of Data

We do not sell your personal data. We may share data with:

Professional translators, under strict confidentiality agreements.
Third-party service providers (payment processors, hosting, analytics).
Legal authorities, if required by law.

10. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

Contractual necessity: to deliver the services you request.
Legitimate interests: to improve our services and protect security.
Consent: for marketing communications and cookies.
Legal obligations: to comply with tax, accounting, or legal requirements.

11. Your Data Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (“right to be forgotten”).
Restriction: Limit how we process your data.
Portability: Receive a copy of your data in a structured format.
Objection: Object to processing, including direct marketing.
Withdraw Consent: Revoke consent at any time without affecting prior lawful processing.

📩 To exercise your rights, contact us at [email protected]

12. Data Retention

We retain personal data only as long as necessary to fulfill service obligations, comply with law, and resolve disputes.
Translation files are stored securely and deleted upon client request.

13. Security Measures

We use encryption, firewalls, and secure servers to protect your data.
Access is restricted to authorized staff only.
While we take all reasonable steps, no system can guarantee 100% security.

14. Limitation of Liability

Visa Translators is not liable for damages arising from:

Errors or omissions in translations that do not materially alter meaning.
Delays caused by external factors beyond our control.
Use of translations for official purposes without requesting certified service.

Our total liability is limited to the amount paid for the service in question.

15. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, practices, or policies of third-party sites.

16. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

17. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with the “Last Updated” date. Continued use of our website and services constitutes acceptance of the updated Policy.